Last Updated: May 11, 2026
Return Window
You have 30 calendar days from the date you receive your order to request a return. Returns requested after 30 days will not be accepted.
Eligibility Conditions
To be eligible for a return, the product must be:
- Unused and in the same condition as you received it;
- In its original packaging with all tags, accessories, and documentation;
- Free from any damage, wear, or alteration caused by the customer;
- For quality issues (manufacturing defects), please contact us within 7 days of delivery.
Non‑Returnable Items
The following items are not eligible for return:
- Products that have been used, washed, or altered;
- Items returned without original packaging or missing parts;
- Products damaged by the customer after delivery;
- Final sale / clearance items (if clearly marked at the time of purchase).
How to Initiate a Return
- Contact our customer service at info@rarebeauty.cfd or call +1 (508) 997-9390 with your order number and the item(s) you wish to return.
- Once your return request is approved, you will receive a prepaid return shipping label and instructions.
- Pack the product securely in its original packaging.
- Affix the label and drop off the package at the designated carrier location.
Return Shipping Cost
Return shipping is free of charge for all eligible returns. We will provide a prepaid label upon approval.
Restocking Fee
We do not charge any restocking fees.
Refund Processing Time
After we receive your returned item, we will inspect it within 1–2 business days. Once approved, we will process the refund.
Refund Method & Timing
Refunds are issued to the original payment method (Visa, MasterCard, or PayPal). After we process the refund, it may take 7–10 business days for the funds to appear in your account, depending on your bank or payment provider.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery at info@rarebeauty.cfd. Provide your order number, a description of the issue, and clear photos of the damage or defect. We will arrange a replacement or a full refund, including return shipping costs.
Return Address
Authorized returns must be sent to the address provided on the prepaid shipping label. Our main business address is:
204 Court St
New Bedford, MA 02740
United States
Do not send returns to this address without a return authorization. Unauthorized returns will not be processed.