Last Updated: May 11, 2026
Welcome to the Rare Beauty FAQ! We’ve gathered answers to our most common questions to help you quickly find the information you need. If you can’t find the answer here, please contact our dedicated support team.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders shipped to Canadian addresses. No minimum purchase is required. At this time, we only ship within Canada (all provinces and territories). We do not offer international shipping.
Q: How long will it take for my order to arrive?
A: Once your order is processed (typically 1–3 business days), delivery to most Canadian destinations takes 5–7 business days. Please note that delivery times are estimates and may vary due to factors beyond our control (weather, carrier delays, etc.).
Q: Can I track my order?
A: Absolutely. Once your order ships, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your package’s journey.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. We do not accept American Express, Discover, or other payment methods at this time.
Returns, Refunds & Guarantee
Q: What is your return policy?
A: We offer a 30‑Day Happiness Guarantee. If you are not 100% satisfied for any reason, you can return your item(s) within 30 calendar days of receipt for a full refund. Products must be unused and in their original packaging.
Q: How do I start a return?
A: Simply email our Support Team at info@rarebeauty.cfd with your order number. We will provide you with a prepaid return shipping label and easy, step‑by‑step instructions.
Q: Do I have to pay for return shipping?
A: No. Return shipping is free of charge for all eligible returns. We cover the cost of the return label. There are no restocking fees.
Q: How long does it take to get my refund?
A: Once we receive and approve your returned item (typically within 1–2 business days of receipt), we process the refund immediately. The credit typically appears back on your original payment method within 7–10 business days, depending on your bank or payment provider.
Product & Quality
Q: What does “Rare Beauty Quality” mean?
A: Our brand is built on uncompromising quality. Every product we offer is carefully vetted for durability, design, and value. We are committed to providing products that meet our high standards.
Q: Where are your products made?
A: Our products are sourced from manufacturers around the world that meet our quality and ethical standards. Specific details can often be found on individual product pages.
Customer Support
Q: How can I contact customer support?
A: Our dedicated team is ready to help you!
- Email: info@rarebeauty.cfd (for orders, returns, product questions, or technical support)
- Phone: +1 (508) 997-9390 (Monday – Friday, 9:00 AM – 5:00 PM Eastern Time)
Q: How quickly do you respond to inquiries?
A: We pride ourselves on exceptional service. We aim to respond to all email inquiries within one business day and are available by phone during our operating hours.
Rare Beauty LLC
204 Court St, New Bedford, MA 02740, United States
info@rarebeauty.cfd | +1 (508) 997-9390